Privacy Policy

Refuel International Americas ("Refuel International", "we", "us"), a member of the Refuel International Group, respects your privacy. This policy explains what information we collect through this website, how we use it, and the choices you have.

Information we collect

• Information you give us — name, company, email, phone, country and message details when you request a quote, contact us or ask about spare parts and service.
• Product questions — questions typed into the product assistant on equipment pages, used only to generate an answer from the official catalog.
• Technical information — browser type, device, pages visited and approximate location, collected automatically through standard server logs and analytics.

How we use information

• To respond to enquiries, prepare quotations and provide after-sales support, spare parts and training.
• To operate, secure and improve this website.
• To comply with legal, export-control and record-keeping obligations.

We do not sell your personal information.

Sharing

We may share information with companies in the Refuel International Group and the Fuelcraft Group to fulfill your request, and with service providers (such as hosting and AI processing providers) that act on our behalf under confidentiality obligations. We may disclose information where required by law.

AI-powered answers

The product assistant sends your question and the relevant catalog text to an AI service to produce an answer. Please do not enter personal or confidential information in that box. Answers are informational only; confirm critical specifications with our team.

Cookies

This website uses only cookies and similar technologies needed for it to function and to understand site usage. You can control cookies through your browser settings.

Retention and security

We keep enquiry information for as long as needed to serve you and meet legal obligations, and we use reasonable technical and organizational measures to protect it.

Your rights

Depending on where you live (for example, California under the CCPA/CPRA), you may have the right to access, correct or delete your personal information, or to opt out of certain processing. Contact us to make a request; we will not discriminate against you for exercising your rights.

Children

This website is intended for business customers and is not directed to children under 16.

Changes

We may update this policy from time to time. The date at the top shows when it was last revised. See also our Terms of Use.

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